XM Cyber’s customer support program is intended to assist customers with any software issues arising from the use of XM Cyber’s solution. Our representatives follow comprehensive quality management procedures and continuous training to resolve any software issues promptly.
The XM Cyber customer success program is designed to help customers get all the value possible out of the solution. Every customer is assigned a dedicated Customer Success Manager to aid in initial setup and training with an established communication channel for quick responses. With access to the customer portal, you’ll have all the user guides, knowledge base and API integrations at your fingertips to get the most out of your security investment. We currently hold a Net Promoter Score (NPS) of 63 so it’s no wonder why customers consider XM Cyber to be a very strong security partner.Download PDF
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“We have historically been focusing pen tests on non-critical areas of infrastructure, to avoid downtime, yet this left us vulnerable and exposed. Once we implement the XM Cyber attack path management platform, we rely on its continuous, automated testing to surface in real-time, security issues that would normally take us dozens of manual steps to discover.”